Terms of service
OVERVIEW
This website is operated by Waglen Pets. Throughout the site, the terms “we,” “us,” and “our” refer to Waglen Pets. Waglen Pets provides this website, including all information, tools, products, and services available through the site, subject to your acceptance of these Terms of Service and all related policies referenced herein.
By accessing our website or purchasing products from us, you engage in our services and agree to be bound by these Terms of Service, along with any additional terms, conditions, and policies made available through this site. These Terms apply to all users of the site, including visitors, customers, merchants, and contributors of content.
If you do not agree to all terms and conditions stated here, you may not access the website or use any services. Continued use of the site following any updates constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell products and process payments securely.
SECTION 1 – ELIGIBILITY AND ONLINE STORE USE
By using this website, you confirm that you are at least the age of majority in your place of residence or have permission from a parent or legal guardian to use this site.
You agree not to use our products or services for any unlawful or unauthorized purpose. You must not violate any applicable laws, including intellectual property laws, while using the site. Any attempt to transmit malicious software, interfere with site operations, or misuse our services may result in immediate termination of access.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason, including suspected fraud, abuse, or misuse of our services.
Content submitted by users, excluding payment information, may be transferred across networks and adapted to technical requirements. Payment information is encrypted and handled securely through authorized payment processors.
You may not reproduce, copy, sell, resell, or exploit any portion of the website, services, or content without express written permission from Waglen Pets. Section titles are included for organizational purposes and do not limit the scope of these Terms.
SECTION 3 – INFORMATION ACCURACY AND SITE CONTENT
We make reasonable efforts to ensure that information on this site is accurate and current. However, we do not guarantee that all content, including product descriptions, pricing, or availability, is complete, error-free, or up to date.
Information provided on this site is for general reference only and should not be relied upon as the sole basis for purchasing decisions. Any reliance on site content is at your own risk. We reserve the right to modify site content at any time without obligation to update previously posted information.
SECTION 4 – CHANGES TO PRODUCTS, SERVICES, AND PRICING
Product prices, promotions, and availability are subject to change without notice. We reserve the right to modify, suspend, or discontinue any product, service, or feature at any time.
Waglen Pets is not liable for any modification, price adjustment, suspension, or discontinuation of products or services.
SECTION 5 – PRODUCTS AND AVAILABILITY
Certain products may be offered exclusively online and may have limited quantities. Product images and descriptions are intended to represent items accurately, but variations in color, size, or appearance may occur due to display settings or manufacturing differences.
We reserve the right to limit sales by individual, household, geographic region, or jurisdiction and to discontinue products at our discretion. Product quality or performance is not guaranteed to meet individual expectations.
SECTION 6 – BILLING, PAYMENTS, AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order placed with us. Orders may be limited or canceled if they appear fraudulent, abusive, or intended for resale. If an order is modified or canceled, we may attempt to notify you using the contact information provided at checkout.
You agree to provide accurate, complete, and current billing and account information and to promptly update such information as needed to complete transactions and communications.
For return and refund details, please review our Return & Refund Policy.
SECTION 7 – SHIPPING AND DELIVERY
Shipping and delivery timelines provided on the site are estimates only. Waglen Pets is not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.
Ownership and risk of loss transfer to you once the order is handed to the shipping carrier.
SECTION 8 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party tools or services over which we have no control. These tools are provided “as is” and “as available,” without warranties or endorsements.
Your use of third-party tools or services is at your own discretion and subject to the terms of those third parties. Waglen Pets assumes no liability arising from your use of third-party services.
SECTION 9 – THIRD-PARTY LINKS
Our website may include links to third-party websites. We are not responsible for reviewing or evaluating their content, accuracy, or policies and assume no liability for third-party materials, products, or services.
Any concerns or disputes related to third-party products or services should be directed to the respective third party.
SECTION 10 – USER COMMENTS AND FEEDBACK
If you submit reviews, comments, suggestions, or other materials, you grant Waglen Pets the right to use, reproduce, publish, and distribute such content for lawful business purposes without compensation.
You agree that submissions will not violate third-party rights, contain unlawful material, or include harmful code. You are solely responsible for the accuracy of your submissions.
SECTION 11 – PERSONAL INFORMATION
Your submission of personal information through the website is governed by our Privacy Policy. Please review the Privacy Policy for details on how we collect, use, and protect your data.
SECTION 12 – ERRORS AND OMISSIONS
Occasionally, site information may contain typographical errors, inaccuracies, or omissions related to product details, pricing, promotions, shipping, or availability. We reserve the right to correct errors or cancel orders if information is inaccurate, even after an order has been submitted.
SECTION 13 – PROHIBITED USES
You are prohibited from using the site or its content for unlawful purposes, violating regulations, infringing intellectual property rights, harassing others, submitting false information, transmitting malware, collecting personal data without consent, or interfering with site security.
Violation of these restrictions may result in immediate termination of access.
SECTION 14 – DISCLAIMER OF WARRANTIES
All products and services are provided “as is” and “as available.” Waglen Pets does not guarantee uninterrupted, secure, or error-free service, nor does it warrant the accuracy or reliability of results obtained through use of the site.
SECTION 15 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Waglen Pets shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website, products, or services.
SECTION 16 – INDEMNIFICATION
You agree to indemnify and hold harmless Waglen Pets, its owners, affiliates, employees, and service providers from any claims, losses, or expenses arising from your breach of these Terms or misuse of the site.
SECTION 17 – TERMINATION
These Terms remain effective unless terminated by you or Waglen Pets. We may suspend or terminate access without notice if we believe these Terms have been violated. Obligations incurred prior to termination will survive termination.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with referenced policies, constitute the entire agreement between you and Waglen Pets and supersede any prior agreements or communications.
SECTION 20 – GOVERNING LAW
These Terms are governed by and interpreted in accordance with the laws of the United States.
SECTION 21 – CHANGES TO TERMS
We reserve the right to update or replace any part of these Terms at our discretion. It is your responsibility to review this page periodically. Continued use of the website constitutes acceptance of any changes.
SECTION 22 – QUESTIONS AND CONTACT INFORMATION
Questions about these Terms? Visit our FAQ page or contact us directly.
Store Name: Waglen Pets
Address: 26 Flintshire Rd, Malvern, PA, 19355, USA
Email: info@waglenpets.com
Phone: +1-223-223-6893
Customer Service Hours:
Monday through Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all billing inquiries within 1–2 business days.