Refund policy
At Waglen Pets, we are committed to delivering high-quality pet products and providing a reliable shopping experience. If you are not completely satisfied with your purchase, we offer a clear and transparent return process as outlined below.
Return Eligibility
Return requests must be submitted within 30 days of the date your order is delivered.
To be eligible for a return, items must be unused, unworn, and in the same condition in which they were received. All original packaging, accessories, inserts, and documentation must be included. Proof of purchase is required for all return requests.
Returns submitted without prior authorization or that do not meet these conditions may be declined.
Incorrect, Damaged, or Defective Items
If your order arrives incorrect, damaged during transit, defective, or does not match confirmed order details, please notify us promptly.
In these situations, you may choose either an exchange (replacement) or a refund. Return shipping costs are the responsibility of the customer. All issues must be reported within 30 days of delivery to be eligible.
Proof of issue may be required.
Change-of-Mind Returns
If you wish to return an item for personal reasons, such as ordering the wrong size or no longer needing the product, return shipping costs are the responsibility of the customer.
All items must meet the return eligibility requirements to be accepted.
How to Request a Return
To initiate a return, please contact our support team with your order number and a brief explanation of the reason for the return. If your request is approved, you will receive detailed instructions regarding the return process and shipping requirements.
Refunds
Once your return has been received and inspected, you will be notified of the outcome. Approved refunds will be issued to the original payment method used at checkout.
Refund processing typically takes 5–7 business days, though actual posting times may vary depending on your bank or payment provider.
Refunds are issued only after returned items are inspected and confirmed to meet policy requirements.
Late or Missing Refunds
If you believe your refund has not been received, please review your bank or payment account first, then contact your card issuer or financial institution, as processing times may vary. If the issue remains unresolved, please contact our support team for assistance.
Non-Returnable Items
Some products are not eligible for return. Any item that cannot be returned will be clearly identified as non-returnable on the product page prior to purchase.
Questions?
Visit our FAQ page for answers to common questions or reach out to our support team for further assistance.
Contact Information
Store Name: Waglen Pets
Address: 26 Flintshire Rd, Malvern, PA, 19355, USA
Email: info@waglenpets.com
Phone: +1-223-223-6893
Customer Service Hours:
Monday through Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all billing inquiries within 1–2 business days.