Shipping policy

At Waglen Pets, we are committed to providing a smooth and transparent shipping experience. Below you’ll find important details about how and when your order is processed and delivered.

Shipping Coverage

This shipping policy applies to orders shipped within the United States.

Shipping Costs

All orders ship free of charge.
There are no shipping fees and no minimum purchase requirements.

Estimated Delivery Time

Orders are processed on business days only, excluding weekends and holidays.

Order cutoff time: 5:00 PM (EST), Monday through Friday
Orders placed after this time will begin processing on the next business day, which may add an additional day to the delivery estimate.

Order handling time: 1–2 business days (Monday through Friday)
This includes order verification, packing, and preparation for shipment.

Transit time: 6–8 business days (Monday–Friday)

Total estimated delivery time: 7–10 business days

Delivery timelines are estimates and may vary due to carrier delays, weather conditions, or high-volume periods.

Shipping Carriers

We partner with trusted shipping carriers to deliver your orders, including:

USPS
UPS
FedEx

Carrier selection is based on destination, package size, and operational availability.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can track your order exclusively through the Track Order page on our website.

Delivery Issues

If you experience any issues with your delivery, including delays or missing packages, please contact our customer support team as soon as possible. We will work with the carrier to help resolve the issue and ensure your order arrives safely.

Questions?

Visit our FAQ page or contact our customer support team for assistance.

Contact Information

Store Name: Waglen Pets
Address: 26 Flintshire Rd, Malvern, PA, 19355, USA
Email: info@waglenpets.com
Phone: +1-223-223-6893

Customer Service Hours:
Monday through Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond to all billing inquiries within 1–2 business days.